Precautions while logging in:

  • Avoid using Internet Banking on shared computers and public places like cafés, libraries, etc.
  • Always remember to log off from Internet Banking section and close your browser when you have finished your online banking.
  • Disable the 'Auto Complete' function within your browser.
  • Install firewall and anti-virus software and keep it updated to help detect and disable malicious software.
  • Never disclose your login passwords/NetSecure Codes to anyone.
  • Make your password very strong with at least 8 characters that include a combination of CAPITAL and small letters (A-Z, a-z), special characters (@&# % etc.) and numbers (1-0).

Account Safety Information:

  • Change your Internet Banking password regularly and never disclose it to anyone.
  • Avoid accessing your Internet Banking account from a cyber cafe or a shared computer. However, if you happen to do so change your passwords from your own computer.
  • Always use strong, alphanumeric passwords, which cannot be guessed easily and for multiple accounts, use different passwords and do not write them down.
  • Do not give your account information to telemarketers or to callers claiming to confirm or verify your account information.
  • Do not reveal your Internet banking login ID, password and 16-digit ATM-cum-Debit Card number and your mPIN to anyone. Do not store any of these details on your mobile phone.
  • Never share your Internet Banking passwords with others, even family members. Do not reveal them to anybody, not even to an Axis Bank employee.
  • Always check the last login to your Internet Banking account .
  • Every time you complete your online banking session, log off from Do not just close your browser.

Protect Your Account:

  • • Never respond to emails that request personal information. Axis Bank will not send any requests asking you to disclose your passwords, PINs, NetSecure Code or other personal or financial information. In case you get an email or a phone call asking your personal security details or a Bank staff approaches you to disclose your password, please contact our 24-hour Customer Care (Number) 1860 419 5555.

Make your password difficult to crack:

  • When you create your password, make it at least 6 characters long. Include at least one capital letter, one numeral (0-9) and one special character (like @, #, $, etc). This makes the password very difficult to crack. Your password should be complex and difficult for others to guess.
  • Do not use passwords that are obvious, like your name/nickname, names of your family members, your address, phone number, or any other information that a thief might find in your purse or wallet.
  • Do not use the same password as the one which you use to log in to your computer or access your email.

Validate the SSL Certificate:

  • If you are in any doubt, click on the lock icon of the secured page.

    This opens up a new window, displaying the SSL Certificate information. Ensure that there is no red cross mark preceding the title 'Certificate Information'. It should also be 'Issued to:’.
  • You can get more information by clicking on the other tabs in the certificate window. Following the above steps would help you in protecting yourself. However, please remember, fraudsters are always trying to stay a step ahead. So be vigilant.
  • If you feel something is out of place, then do not proceed.