Phone Banking

  • While talking to a Phone Banking officer never disclose the following verbally, but you may require to punch in the listed details on IVR for validation purpose.

    1. 4-digit ATM/IVR PIN.
    2. 6-digit 3D secure PIN.
    3. OTP password.
    4. Internet Banking password.
    5. CVV (Card Verification Value).

  • Avoid giving verification details to Phone Banking Officers in public place.
  • Ensure that no one sees you entering your PIN (personal identification number).
  • Phone Banking channel is meant to be used by the account holder only, do not transfer the line or hand over the phone to 3rd party after completing self-authentication.