You can know about the CIB features in web and Mobile App by clicking on the below link:

For CIB, click here

For Axis Mobile – Corporate, click here

Yes, Axis Mobile - Corporate is available for both iOS and Android mobile users. To know more details about the Mobile App, please click here

You can visit www.axisbank.com and under ‘Login’ section click on "Corporate" login button. On the High Secured Login page, you will find "Login Here" button for the customers migrating from Citibank. Click on First time login for customers migrating from Citibank ‘Login here’ button and follow below steps-

Step 1: Know your login credentials

Step2: Set your password (Login and Transaction)

Step3: Login

Visit www.axisbank.com , under "Login" section, Click "Corporate". On the High Secured Login page, you will find "Login Here" button for the customers migrating from Citibank. Under Step 1: Know your Login Credentials, "Click Here" to get your Login Credentials. Your mobile number and email address registered with Citibank Online have been updated in Axis CIB as well for seamless access.

Yes. All your previously added payee/s and Standing Instructions will be transferred to Axis Bank Corporate Internet Banking. Please note that Standing Instructions will be available only till July ’26. Your SI created at branches have been also linked in Axis Bank’s system and will not be visible online. For queries on the same, you can write to corporate.ib@axisbank.com.com or connect with our phone banking team on 18605004971 (available 24x7).

A Corporate Internet Banking user can add up to 20 payee/s per day.

Your Axis Bank Payee and Citibank migrated (to Axis Bank) can be viewed under within Axis Bank payee list.
You can also add your Payee(s) in Axis CIB incrementally in case your payee(s) are not available.

If Citi payee is migrated to Axis Bank, then payment can be done through IFT and if not migrated, then payment can be done through IMPS / NEFT / RTGS.

Yes. You can stop the standing instructions by logging into the platform.
Pathway - Status Enquiry > Select the transaction that you want to stop > Click on 3-dot menu > Select ‘Cancel Transaction’. For SI’s which are available in Offline mode, please connect with your Axis Bank RM or nodal branch.

You will be able to initiate salary payments only to Axis Bank accounts.

Yes, you can process salary payments to Axis Bank customers on CIB. For detailed process, please Click here.

Yes. All your Citibank relationships will be visible on Axis Bank Corporate Internet Banking platform.

Customers having ‘View Access’ can only view the FDs booked. Partnership and above constitution entities have been enabled with FD creation rights on CIB.

No. Approval Rule Flow will remain same as per Citibank approval process

NEFT transactions is available 24x7 on Corporate Internet Banking as per details given below:

• From 7:00 am to 7:00 pm – As per customer approval limit
• From 7.00 pm to 7.00 am - Less Than INR 1 Crore (on working days)
• 2nd and 4th Saturday, Sunday, and Bank Holidays-Full Day Up to INR 1 Crore per transaction

RTGS transactions can be initiated 24x7 through Corporate Internet Banking as per below:

• From 7:00 am to 7:00 pm – As per customer approval limit
• From 7.00 pm to 7.00 am - Less Than INR 1 Crore (on working days)
• 2nd and 4th Saturday, Sunday, and Bank Holidays-Full Day Up to INR 1 Crore per transaction

• IMPS transactions are available 24x7, 365 days on Corporate Internet Banking as per the below details
• The per transaction limit for IMPS is INR 5 lakhs.

You can do both single payment through CIB and bulk payments (via PayPro).

Yes, you may schedule a transaction by entering a future date while making a transaction. It will be executed on the day specified.

You can report fraudulent transaction/s by initiating “Mark a Fraud” option on Corporate Internet Banking (CIB) platform and the Axis Mobile - Corporate app (CMB). Customers can also reach out to the Corporate Customer Care team by writing at corporate.ib@axisbank.com or calling on 18605004971 (available 24x7).

Yes. Positive Pay feature is available.

The cheque details that need to be shared are as under:

• Account Number (15 digits Axis Bank Account Number)
• Cheque Number (6 digits)

CIB can be used to make the following tax payments:

• Central taxes
• GST
• CBDT
• Excise Duty and Service Tax
• State Taxes

For more information, please click here

Shopping Mall Payment is the facility offered by Axis Bank Corporate Internet Banking that lets you make online payments at various merchant websites. You can use your Axis Bank Current Account to make online purchases at these merchant websites. Whether it is shopping online, making tax payments, making travel bookings, paying at educational institutes, buying insurance, buying investments, paying utility bills, making payment to government websites for various services, choose Axis Bank Corporate Internet Banking at any website or app to enjoy hassle-free and secure payments.

PayPro is a one-stop solution which enables customers to process all electronic and paper-based payments through a single file upload mechanism. The platform allows corporate users to upload a single file containing numerous transactions with different payment modes like Internal Fund Transfer (Axis to Axis accounts), RTGS and NEFT for Citi Corporate customers front-end.

For complete details on PayPro, please click click here

Customers have been provided bulk payment facility (via PayPro). Please click on Payment >> Bulk Payments link on the CIB dashboard to check if you have been provided this facility. In case you have not been provided access, please contact your Axis Bank branch / RM to initiate the process.

You will need to provide the below documents in case you require access for PayPro / additional facility in current PayPro setup or modification in existing setup.

• Application form
• Board resolution
• Authorization matrix

The overall process for PayPro solution has been divided into four major sections: -

Step 1: Payment Request initialization

Clients will initiate the payment requests. They can initiate a single transaction or upload a file or bulk payments. The following payment requests can be routed through this facility by Citi Corporate customers:

• Real Time Gross Settlement (RTGS)
• National Electronic Funds Transfer (NEFT)
• Direct Credit
• Internal Fund Transfer (IFT)

Step 2: Payment Authorization

• Once the payment requests are uploaded by the corporate at PayPro successfully, based on the client’s authorization matrix, these records shall become available for authorization purpose. This allows both viewing and authorizing the initiated payment transactions and is extremely convenient for the senior officials, who are always on the move.
• The corporate can choose to authorize payments transaction-wise or batch-wise. Transactions can be approved on PayPro or through CIB Dashboard also.
• Authorized signatories can approve the payments using 2FA, SMS OTP is activated for all users by default.
• Payment requests pertaining to any product not authorized till the specific period of time shall be considered as stale / expired by the system.

Step 3: Processing of Payment Requests

• Post successful authorization of the transactions, the payment requests are processed by the Bank.

Step 4: Transaction status update

• Once the payment process is completed, payment status and the transaction number / UTR number is updated in the reports, which can be downloaded by the corporate from PayPro.
• Multiple reports are available for the payments, which can be downloaded by the corporate as per the requirement.

Payments can be done up to 06:30 PM from Monday to Saturday (except 2nd and 4th Saturday and bank holidays).

Yes, we have enabled same file format in Axis Bulk payments. You can continue to upload the payment file in the same format. Please ensure the payment mode for all Axis Payees is initiated as Fund transfer only.

Log in to CIB > Click on Payments > Bulk Payments and visit PayPro reports to view the transactions batch-wise or transaction-wise. Alternatively, you can also use other filters to view the status.

Yes, you can view account balance by visiting ‘Balance Inquiry’ under ‘Process’ tab on the left-side of the panel of the Paypro reports. Statement of Accounts can also be downloaded from Account Statement Builder option on ‘Process’ tab on the left-side of the panel.

For your convenience, we have activated Bulk payments to Ad-Hoc payees. It is not required to register your payee in PayPro, since payments will be processed as per the details uploaded in your bulk payment file.

In case you want to activate payment for a registered payee only, you can get the same activated. Please reach out to your Relationship Manager / Nodal Axis Bank branch to get the modifications created.

• Users have been provided SMS based OTP to approve transactions as a default 2FA
• Users can also approve transactions on Axis CIB by generating OTP token on their CIB mobile App
• Users can additionally request for hard token device which can be provided on a case-to-case basis

You can download report from PayPro option in CIB using the below path:

Log in > Reports > Corporate transaction report

Dedicated menu option (Instrument Query) available in PayPro to retrieve transaction status using batch number, UTR number, amount, date range, etc.

Reports available at the front end can be sent as auto mailers to your registered email address in Citibank Online. Customized reports can also be sent as per your requirement and subject to feasibility. The reports that are available are listed below:

• Corporate Transactions
• E-Payment Reports
• Paid / Unpaid Status Reports

You can download all reports in Excel, text and PDF formats.

Write to us at cmscustomercare.mum@axisbank.com or call us on 18605004971.

For queries, please email us at CMSCustomerCare.Mum@axisbank.com / myrtle.hypercare@axisbank.com or call us on 18605004971.