If your Credit Card from Axis Bank ever gets lost or stolen, you are protected against fraudulent purchase transactions up to the Insured amount from the moment you report the loss to Axis Bank Customer Service
or through the VISA Global Service helpline, if overseas.
The insurance is not valid for Internet and ATM transactions.
Axis Bank will arrange to replace your card within 7 working days after you put a request for card replacement at our Customer Service. If you recover your card after you have reported its loss, please do not attempt
to use it. Instead, please destroy the card by cutting it into several pieces through the magnetic strip.
How to Claim
- Report loss of card to Axis Bank Customer Service immediately
- You are required to file an FIR with the Police for the lost/stolen card
- Fill up the Insurance Claim form and the dispute form and send it to the address mentioned in the form along with the requisite documents
With effect from July 13, 2013, the Lost Card Liability Cover has been revised for My Zone, My Choice, Platinum, Titanium, Gold & Silver Credit Cards.